Securus Technologies, Taking Communications to the Next Level

Securus Technologies is a company that’s making a difference in the field of corrections. The company has over 30 years’ experience and is based in Carrollton, Texas. Being an industry leader, the company has acquired numerous companies throughout its history. Most recently are JPay and GovPayNet. Staying ahead in the industry means that Securus Technologies must also stay ahead of the curve in innovation. The recent acquisitions are helping to develop a new technology known as a Wireless Containment System. The devices are used as a cellular network; however, they block the signal to prevent a call from being connected.


WCS devices have been deemed as a necessity by correctional facility staff and executives. The problem occurs when contraband cell phones are brought into facilities. The wireless devices are brought in through a variety of methods. Visitors, employees, packages, and even drones have been used to get the devices into the hands of inmates. The problem has become so serious that an infant’s murder and many crimes have been traced back to these devices. Preventing this type of communication will inevitably make institutions safer.


Someone who can attest to the dangers of illegal inmate communications is Robert Johnson. Being a former corrections officer, his job was to confiscate contraband. Having confiscated a package of high monetary value; he was made a target of the inmate gang that was affected. He was shot in his home six times and barely made it out alive. Fortunately, Johnson was able to protect his wife from being injured. He’s made it his life’s goal to require WCS technology in facilities. He currently works with Securus Technologies as a consultant. Working to make the devices required by law, he’s dedicated to reducing violent crimes instigated by illegal wireless devices. His efforts have been highly successful, and the devices are currently being introduced into more facilities. Over a million calls and messages have already been intercepted, indicating the WCS’ extraordinary effectiveness.


While Securus Technologies’ technology has been the focus recently; the company has succeeded in customer service as well. Over 95 percent of customers report being satisfied with their experience. The Better Business Bureau has also noticed the improvements. Gaining full accreditation and an “A+” rating is yet another recent accomplishment of Securus Technologies. The company has also been able to resolve customer concerns effectively, with over 99 percent of inquiries being resolved in just one call. Despite all the recent recognition, the company remains focused on its customer’s needs. Connecting people is Securus’ specialty and remains their top priority.


Securus Technologies is a Link To Reality

Securus Technologies is a leading communications system is based in Dallas, Texas and serves over 3,400 correctional institutions, safety organizations and law enforcement agencies. Securus serves over 1.2 million inmates all across North America with several calling options that fit the needs of the families and their loved ones who are incarcerated.


Securus serves over 2,200 correctional services with state-of-the-art communications system that fit the needs of individual inmates and their families. There are a number of different payment options and servicing options that can be tailored to the needs of the family and the incarcerated individual.


There is a prepaid calling service which helps to control spending, and it enables the budgeting and monetary control. There is a direct billing feature that is more suitable for attorneys, bail bondsmen, and friends and family of inmates who will be staying a long time. This feature requires a credit check to implement.


There is also a collect call feature where the inmate can call the family on a collect basis where the phone charge will be billed to the telephone bill of the family. The Inmate debit feature allows the inmate to pay for his phone service with the inmate calling account.


There is a video service which allows both parties to see each other along as there is a computer camera setup available for both ends of the conversation. This is a very popular feature as it allows families to forego travel and waiting in line at the facility to see their loved one.


The Jail Voicemail feature allows family members and inmates the opportunity to share that bit of important news at any time without having to be concerned with the other party being immediately available. Just a quick call with a message gets the job done.


Other features include email and money transfer features. The robust communications system has done wonders for inmate and family communications and thanks to Securus and modern technology; the process works like a charm.